Warranty

Battery Warranty Information - Shop.MobileBattery.Ca

At MobileBattery, our commitment is to provide you with high-quality automotive batteries delivered conveniently to your door across the Lower Mainland. While we specialize in efficient and reliable delivery, it's important to understand how battery warranties work.

Your Battery's Warranty: Directly from the Manufacturer

Every battery purchased from shop.mobilebattery.ca comes with a manufacturer's warranty. This means that the warranty is provided by the original battery manufacturer (e.g., Canadian Energy, Interstate Batteries, Optima, etc.), not directly by MobileBattery.

MobileBattery acts as a facilitator, ensuring you receive a brand-new, genuine battery directly from the manufacturer's distribution channel. We stand by the quality of the products we deliver, and in the rare event of a defect, we will guide you through the manufacturer's warranty claim process.

Key points about your manufacturer's warranty:

  • Coverage Varies: The length and specific terms of the warranty (e.g., full replacement period, pro-rated period, covered defects) are determined by the individual battery manufacturer.

  • Product-Specific Details: You will find the exact warranty details for your purchased battery on its individual product page on our website, or within the documentation included with your battery upon delivery.

  • Proof of Purchase is Essential: Always retain your original purchase receipt from Shop.MobileBattery.Ca, as this will be required for any warranty claim.

How to Make a Manufacturer's Warranty Claim

If you believe your battery is defective and falls within the manufacturer's warranty period, please follow these steps:

  1. Review Your Battery's Specific Warranty: Check the product page on Shop.MobileBattery.Ca or the paperwork included with your battery for its exact warranty terms and duration.

  2. Gather Your Proof of Purchase: Ensure you have your original receipt or order confirmation from Shop.MobileBattery.Ca.

  3. Contact MobileBattery: Reach out to our customer support team directly at 866-709-2116 or via email at contact@mobilebattery.ca. Please provide your order number and a detailed description of the issue you're experiencing with the battery.

  4. Initial Assessment & Guidance: Our team will review your information and provide initial guidance. We may ask for additional details or recommend certain checks to help diagnose the problem.

  5. Manufacturer's Process: Depending on the manufacturer's policy, we will either:

    • Direct you to the nearest authorized service centre for testing and warranty fulfillment.

    • Facilitate the communication and necessary steps for the manufacturer to process your claim.

    • In some cases, arrange for a pickup and return of the battery if required by the manufacturer for assessment.

  6. Resolution: The manufacturer will assess the battery and, if deemed defective under warranty, will provide a repair, replacement, or pro-rated credit as per their terms.

Important Considerations:

  • Proper Installation & Use: Warranties typically cover manufacturing defects, not damage caused by improper installation, neglect, freezing (if discharged), overcharging, or misuse.

  • Testing: Many warranty claims require the battery to be tested by an authorized technician to confirm a defect.

  • Timeliness: Report any potential warranty issues as soon as possible.

We are here to support you throughout the warranty claim process and ensure you receive the assistance you deserve from the battery manufacturer.

For any questions regarding warranties or product performance, please email us at contact@mobilebattery.ca